Business Unit:
Cubic Corporation
Company Details:
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
Job Details:
Job Details:
KEY DUTIES AND RESPONSIBILITIES:
- Supports Benefits administrative activities to ensure proper coverage of benefits to all employees.
- Coordinate, analyze, and report on benefits details with vendors on set cadence ensuring compliance and accuracy of data.
- Assists with testing of Workday system benefit module releases, test enhancements and fixes to the systems.
- Maintain accurate benefits data in HRIS systems and ensure timely processing of enrollments, changes, and terminations.
- Support annual enrollment activities, ensuring smooth communication, system readiness, and employee assistance.
- Partner with vendors, brokers, and internal stakeholders to manage benefits operations and service delivery.
- Respond to employee benefit inquiries and provide guidance on plan options, eligibility, and policies.
- Support the design and implementation of new benefits, wellness initiatives, and employee experience enhancements.
- Ensure compliance with statutory requirements depending upon the region.
- Responsible for auditing the leave process flow to ensure no gaps between integration/vendors and managers
- Uses ServiceNow ticketing system to efficiently respond to all issues, tracking steps of resolution and communication with customers, meeting service levels set out in Service Level Agreements (SLA's).
- Liaises between customers and Third Party vendor support when necessary.
- Performs weekly audits of data and reaches out to appropriate parties to get issues resolved.
- Performs system and testing audits for data accuracy, integrity, and functionality.
- Helps drive user adoption by gathering user feedback and reporting back to users so process improvements can be made.
- Assists with development of new benefit reports, metrics, and queries using Workday to support stakeholder needs.
GENERAL DUTIES AND RESPONSIBILITIES:
Comply with Cubic's Quality Management System. Comply with Cubic Occupational Health, Safety and Environment policies and procedures. Comply with Cubic Human Resources Procedures. Comply with security in accordance with established policies and procedures of relevant organizations.
BACKGROUND AND EXPERIENCE:
- Two-year college degree, or equivalent, any field, plus a minimum of couple of years technical support or administrative experience providing customer support in a professional environment.
- Basic knowledge of HR processes and understanding of when to adapt from standard procedures.
- Demonstrated capacity to communicate effectively in team settings and contribute to group problem-solving.
- Includes problem recognition, research, isolation, and resolution steps.
- Strong interpersonal, critical thinking and analytical skills.
- Excellent written and verbal skills, troubleshooting, organization, follow-through, and attention to detail
- Adaptability to a changing and fast-paced environment; able to work in a fast-paced environment both independently and as part of a team.
- Ability and desire to provide excellent customer service to internal and external customers.
- Ability to handle sensitive information with discretion and adherence to privacy guidelines.
- Working knowledge of MS operating systems and applications.
- Proficient PC Skills, including but not limited to: Word, Access, Excel, Power Point, E-Mail clients, and Web Browsers.
Worker Type:
Employee
