Skill required: Employee Services - Employee and Labor Relations
Designation: HR Service Delivery Analyst
Qualifications:Master of Business Administration/B.B.M
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.
What are we looking for
- Read, understand and analyze client processes as per the business rules as a subject matter expert.
- Execute the process accurately and timely as a hands-on processor.
- Master the given process and help the team members to overcome process related queries
- Escalate issues and seek advice when faced with complex issues/problems.
- Pay close attention to quality of written and verbal English skills within Team.
- Creates a logical plan, realistic estimates and schedule for an activity or project segment.
- Ensure LWI's are followed and updated regularly and train the team members on process updates.
- Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
- Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control.
- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
- Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
- Participates in various internal or client initiatives related to Process. Roles and Responsibilities:
- In this role you are required to do analysis and solving of lower-complexity problems
- Your day to day interaction is with peers within Accenture before updating supervisors
- In this role you may have limited exposure with clients and/or Accenture management
- You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
- The decisions you make impact your own work and may impact the work of others
- You will be an individual contributor as a part of a team, with a focused scope of work
- Please note that this role may require you to work in rotational shifts
