Job Summary
The HR & Operations Executive plays a key role in supporting the company's people, operational, and fulfilment functions. This role requires strong ownership, initiative, and the ability to manage multiple workstreams across HR administration, clinic operations, process improvement, reporting, inventory, and fulfilment.
Key Responsibilities
- Manage and support end-to-end HR processes, including recruitment, interview coordination, onboarding, offboarding, employee records, leave, benefits, attendance, payroll checks, and HR documentation.
- Maintain accurate HR records, organisation charts, employee handbooks, staff databases, and onboarding materials.
- Support statutory and compliance-related matters, including government claims, training records, insurance updates, and work-pass administration.
- Review and improve clinic workflows, SOPs, service standards, and internal processes to ensure consistency across branches.
- Prepare operational reports, dashboards, and data summaries to support management decision-making.
- Assist in special projects, including productivity improvement, automation initiatives, staff training improvements, and system/process rollouts.
- Act as a coordination point for operational issues that require follow-up, escalation, or cross-department resolution.
- Support fulfilment and inventory operations, including pick-and-pack, order checking, returns, refunds, inbound receiving, stock movement tracking, stocktake, and discrepancy follow-up.
- Maintain accurate inventory records and support improvements to stock control processes.
- Provide clinic or frontline operational support during manpower gaps when required.
Requirements
- Strong organisational, analytical, and problem-solving skills.
- Able to manage multiple responsibilities independently and follow through on deadlines.
- Good attention to detail, accuracy, and documentation standards.
- Confident in coordinating with internal teams, candidates, schools, vendors, and external partners.
- Proactive in identifying workflow gaps and recommending improvements.
- Comfortable working across HR, operations, fulfilment, and inventory functions.
- Proficient in Microsoft Office, Google Workspace, and digital systems.
- Prior experience in HR administration, operations coordination, process improvement, fulfilment, or inventory management will be an advantage.
