Summary:
The main function of an HR Operations Advisor is to perform administrative functions, such as managing worker benefits, recruiting, and interviewing, along with strategic planning and policy management. An HR Operations Advisor is responsible for enhancing company productivity, increasing performance, and improving business results.
Responsibilities:
- Serve as a link between management and employees by handling questions, interpreting, and administering contracts, and helping resolve work-related problems.
- Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment.
- Plan and conduct new hire orientation.
- Support the HR manager with gathering necessary documents and paperwork for refereeing disputes and administering disciplinary procedures.
- Execute end-to-end worker lifecycle processes including onboarding, offboarding, extensions, and worker data management with accuracy and timeliness.
- Maintain and update worker records in HR systems, ensuring data integrity and compliance with company policies.
- Act as the first point of contact for worker queries, providing guidance on HR processes, tools, and policies.
- Coordinate with cross-functional teams (Payroll, Finance, IT, Procurement) to support seamless HR operations.
- Support payroll inputs, benefits coordination, and audit activities as required.
- Manage contract staff processes including onboarding, documentation, vendor coordination, invoice validation, and PO tracking.
- Assist with workforce tracking, headcount reporting, and budget monitoring activities.
- Support worker relations queries by ensuring adherence to policies and escalation protocols.
- Identify and support process improvement and automation initiatives to enhance operational efficiency.
- Facilitate clear communication between employees, managers, and HR teams.
- Assist in executing HR projects and initiatives across teams and regions.
Requirements:
- Bachelor's degree in a relevant field or equivalent experience required.
- 5-7 years of customer service-related experience required.
Required Skills:
- Verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
- Ability to work independently and manage one&rsquos time.
- Knowledge of legal policies and procedures related to hiring practices (i.e., equal employment opportunity and affirmative action).
- Knowledge of benefit and pay-scale systems.
- Previous experience with computer applications, such as Microsoft Word and Excel.
Preferred Skills:
- HR Generalist process knowledge - 5 years of experience.
- HR Operations - 5 years of experience.
- SAP - 5 years of experience.
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