Summary:
The main function of an HR Operations Advisor is to perform administrative functions such as worker benefits, recruiting, and interviewing, along with strategic planning and policy management. This role is responsible for enhancing company productivity, increasing performance, and improving business results.
Responsibilities:
- Ensure that defined data audits and monitoring are processed on time and share the necessary analysis or audit results as expected.
- Actively involved in data quality checks by understanding the different attributes that affect the process.
- Ensure data quality at the worker level and promptly share findings for corrections.
- Protect data privacy, ensure HR access management, and adhere to confidentiality requirements to promote zero breaches of compliance policies.
- Accountable for managing SOX and audit requirements.
- Continuously strive to gain customer satisfaction and minimize complaints regarding the delivery of operational services.
- Serve as a link between management and employees by handling questions, interpreting, and administering contracts, and helping resolve work-related problems.
- Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment.
- Plan and conduct new hire orientation.
- Support HR manager with gathering necessary documents and paperwork for refereeing disputes and administering disciplinary procedures.
Requirements:
- Bachelor's degree in a relevant field or equivalent experience required.
- 3 to 5 years of experience in HR Service, with a minimum of 3 years in Central Data Management.
- 2 to 4 years of customer service-related experience required.
Required Skills:
- Verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
- Ability to work independently and manage one's time.
- Knowledge of legal policies and procedures related to hiring practices (i.e., equal employment opportunity and affirmative action).
- Knowledge of benefit and pay-scale systems.
- Previous experience with computer applications, such as Microsoft Word and Excel.
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