Description:
General Information
Job Title: HR Manager - India Operations
Location: Ahmedabad or Bangalore (Onsite / Hybrid)
Job Type: Full-Time
Reports To: Global HR Manager/Head of India Operations
Team Size: 8-10 (HR Generalists + Recruitment Team)
About Fulfillment IQ (FIQ):
At Fulfillment IQ, we're disruptors in the supply chain and logistics sector. As an award-winning supply chain tech company, we design and deliver cutting-edge solutions for D2C brands, retailers, and 3PLs. Our teams thrive on solving complex logistics challenges, from developing custom software and advising on tech stack selection to implementing advanced supply chain technology.
If you're passionate about problem-solving, thrive in dynamic environments, and want to make an impact, we'd love to have you on board.
Role Overview:
We are seeking an experienced and dynamic HR Manager to lead and manage all human resources functions for our India operations. This role is both strategic and hands-on, ensuring smooth execution of HR processes while implementing initiatives that enhance compliance, engagement, and operational excellence. You will oversee recruitment, onboarding, employee relations, HR analytics, and policy implementation for India, while aligning with global standards.
Key Responsibilities:
India HR Operations
- Manage end-to-end HR operations for India, ensuring compliance with local labor laws and company policies
- Oversee the full employee lifecycleonboarding, documentation, background checks, and exit formalities
- Maintain onboarding SLAs; ensure timely completion of joining kits, IDs, and documentation
- Implement process improvements and automation to enhance efficiency and accuracy
HR Analytics & Reporting
- Maintain accurate HR metrics: headcount, attrition, diversity, cost-per-hire, and compliance status
- Prepare monthly and quarterly HR reports for leadership, including hiring ROI and retention trends
- Collaborate with Finance for payroll accuracy and headcount alignment
Talent Acquisition & Recruitment
- Drive recruitment strategies to meet hiring targets within defined SLAs
- Manage ATS systems and ensure data accuracy across candidate pipelines
- Optimize sourcing channels and report ROI on recruitment spend
Employee Engagement & Culture
- Plan and execute engagement activities, recognition programs, and culture-building initiatives
- Conduct pulse surveys and analyze engagement trends to improve retention
- Partner with internal teams to strengthen employer branding and internal communications
Compliance & Policy Management
- Ensure adherence to Indian labor laws, statutory requirements, and company policies
- Conduct periodic audits on HR documentation and contracts
- Collaborate with Legal and Finance for payroll compliance and tax documentation
Systems & Tools
- Manage HR systems (HRIS, ATS) and ensure accurate data maintenance
- Evaluate and implement tools that improve HR process automation and reporting
Qualifications:
- 8-12 years of HR experience with strong exposure to India operations
- Expertise in HR operations, compliance, recruitment, and analytics
- Hands-on experience with HRIS/ATS systems (e.g., BambooHR, Workable) and reporting tools
- Strong knowledge of Indian labor laws and statutory compliance
- Excellent communication, stakeholder management, and leadership skills
- HR certifications (SHRM, CHRP, or equivalent) preferred
Cultural Fit:
- Process-driven and detail-oriented with a pragmatic approach
- Thrives in fast-paced environments and brings structure to complexity
- Empathetic leaders who balance global standards with local nuances
What Success Looks Like in the First 90 Days:
By the end of Month 1:
- Understand India HR processes, compliance requirements, and current systems
- Build strong relationships with leadership and offshore teams
- Audit existing HR documentation, onboarding workflows, and recruitment pipelines
By the end of Month 2:
- Take ownership of recruitment and onboarding SLAs; ensure timely and accurate execution
- Implement improvements in HR operations and reporting accuracy
- Launch first employee engagement activity and pulse survey
By the end of Month 3:
- Deliver a complete HR dashboard with key metrics (attrition, headcount, cost-per-hire)
- Achieve compliance readiness for internal audits and statutory filings
- Present a process improvement plan for automation and efficiency gains
Key Performance Indicators (KPIs):
Recruitment SLA Compliance: % of positions closed within 30-day SLA Onboarding Accuracy & Timeliness: % of new hires onboarded with complete documentation within SLA HR Compliance: Zero audit findings and 100% adherence to statutory requirements Employee Engagement: Pulse survey participation rate and engagement score improvement HR Reporting Accuracy: Timely delivery of the monthly HR dashboard with <2% data error rate
Why You'll Love Working Here
At Fulfillment IQ, we don't just build supply chain solutionswe build careers, friendships, and unforgettable experiences.
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.
Here's what makes working with us a rewarding experience:
Work That MattersImagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won't just meet expectations, it'll set new ones.
Career Growth That Matters
We're serious about growth.
Whether it's training, mentorship, or new challenges, we'll help you go from good to exceptional.
Flexibility to Thrive
Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively.
We Celebrate You
From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events.
A Collaborative Culture
Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued.
Perks you'll appreciate:
- Employee Health: In addition to the statutory Employees State Insurance (ESI), we provide a comprehensive private health insurance plan for you and your family
- Time Off: Our time-off policy includes statutory leave entitlements like earned leave and casual leave, as well as sick leave and public holidays
- Retirement: We provide retirement savings through mandatory contributions to the Employees Provident Fund (EPF), in addition to other company-offered plans
- Professional Growth: We provide a dedicated learning and development budget to support your career growth
- Flexible Work: We offer flexible work schedules and remote work options
- Perks: We provide reimbursements for business travel, internet, and workstation expenses, as well as anniversary rewards and employee stock options (ESOP)
- Community Engagement: You can participate in team events and in-person organizational meetups
Life at Fulfillment IQ:
Fulfillment IQ is a company that values its people, and we work together as a team while being a remote company. Fulfillment IQ is an equal opportunity employer. We celebrate diversity, inclusivity, and are committed to creating a culture of equitable opportunities for all employees.
Learn More About Us:
Website: fulfillmentiq.com
LinkedIn: Fulfillment IQ
Spotify: eCom Logistics Podcast Spotify
YouTube: eCom Logistics Podcast YouTube 
