HR Manager

Purpose & Overall Relevance for the Organization:

The HR Manager EM HUB (based in India) will serve as the HR Business Partner for the EM E-commerce (Ecom) & Digital Partner Commerce (DPC) teams, while also being the go-to HR partner for the EM HUB employees in India. This role will drive Biz partnering, workforce planning and HR operations to enable business growth and operational excellence.

Key Responsibilities:

• Partner with business leaders and HR Director to support organizational design, workforce planning, and capability building to drive sustainable growth. Act as the primary HR advisor to the Ecom & DPC EM teams.
• Oversee end-to-end HR processes for EM HUB employees in India, including recruitment, onboarding, relocation, performance management, compensation reviews, training & development, and DEI initiatives.
• Ensure seamless execution of key HR processes in collaboration with COEs - Rewards, Talent Acquisition, Talent Partner, DEI, etc.
• Manage the Ecom & DPC workforce planning process, covering organizational structure, capability development, budgeting, and SAC, FTE/PEX planning.
• Analyze business needs and provide strategic recommendations to optimize talent deployment, cost efficiency, and future workforce readiness.
• Support the execution of talent reviews, succession planning, and leadership development initiatives to ensure a strong pipeline of future leaders.
• Develop and leverage HR analytics to track key people metrics (e.g., attrition, engagement, performance trends) and proactively address workforce challenges.
• Provide data-driven insights to business leaders, enabling informed decision-making and timely interventions.
• Act as a key escalation point for EM HUB employees in India for employee relations matters, and value violations, ensuring fair resolution and adherence to company policies.
• Collaborate with local and regional teams to drive compliance, mitigate risks, and continuously enhance the employee experience.

Key Relationships:

• EM Ecom Teams
• EM HUB Team
• EM HR Team, India HR Team
• COEs - Talent, Rewards, TA, Workplace, D&I, PMO and GBS

Knowledge, Skills and Abilities:

• Customer-oriented, Commercial mindset
• Analytical and numerical astuteness
• Approachable with strong interpersonal skills
• Strong written and verbal communication skills
• Team player with supervisory and management skills
• Critical thinking and problem-solving skills

Requisite Education and Experience / Minimum Qualifications:

• University degree or equivalent
• Minimum of 7 years progressive work experience in the field of HR with 3 years of HR partnering role; preferably in an international organization (ideally in Retail working with Field organization)
• Proven ability to act as a trusted HR Business Partner, influencing senior stakeholders and driving business-aligned HR initiatives
• Ability to analyze workforce data, anticipate challenges, and implement proactive solutions
• Experience managing complex HR operations and cross-functional partnerships in a matrixed environment

COURAGE: Speak up when you see an opportunity; step up when you see a need.

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.