Role Overview
The Admin Manager leads end-to-end administrative functions within a Domestic BPO / corporate setup, supporting smooth workplace operations for a workforce of 300+ employees. The role focuses on facility operations, vendor coordination, infrastructure upkeep, compliance adherence, and collaboration with internal teams to maintain business continuity and employee experience.
Key Responsibilities
Administrative Operations
- Drive daily administrative activities covering office operations, housekeeping, security, transport, and cafeteria services.
- Maintain office infrastructure, utilities, and facilities to support uninterrupted operations.
- Plan and organize workspace allocation, seating layouts, and asset utilization.
Vendor Facility Coordination
- Liaise with external vendors and service partners for administrative and facility-related services.
- Monitor service delivery against agreed standards and timelines.
- Review vendor invoices, agreements, renewals, and periodic evaluations.
Workplace Employee Support
- Maintain a secure, compliant, and employee-friendly workplace for 300+ staff members.
- Act as a point of contact for employee administrative queries and service requests.
- Collaborate with HR and Operations teams during onboarding, exits, and internal engagement initiatives.
Compliance Safety
- Adhere to statutory, safety, and organizational compliance requirements.
- Maintain fire safety readiness, emergency procedures, and statutory records.
- Coordinate documentation and support during internal and external audits.
Reporting Budgeting
- Track administrative expenses and monitor budget utilization.
- Prepare daily, weekly, and monthly MIS and operational reports.
- Identify opportunities for cost optimization while maintaining service standards.
Qualifications Experience
Education
- Graduate in any discipline
Experience
- 67 years of experience in administration within a Domestic BPO or corporate environment
- Exposure to large-scale office administration supporting 300+ employees
- Hands-on experience in corporate facility operations and vendor coordination
Skill Set
- Vendor negotiation and coordination
- Cross-functional collaboration and stakeholder interaction
- Knowledge of facility operations, workplace safety, and compliance guidelines
- Working knowledge of MS Excel, MS Word, and reporting tools
- Ability to prioritize tasks, work under pressure, and address escalations
Core Competencies
- Operational efficiency
- Budget tracking and cost control
- Accuracy and attention to detail
- Analytical thinking and decision-making
- People coordination and time management
This job is provided by Shine.com
