Position Overview:
We are hiring a HR Business Partner to help manage the day-to-day relationship and operations for one of our largest US-based enterprise clients. This individual will oversee communications and coordination across 200+ India-based employees who support the client, ensuring a seamless experience from onboarding to ongoing employee engagement and retention.
You'll be a primary point of contact between our internal HR and operations team, the client's hiring managers, and key stakeholders in procurement and finance. You'll help us maintain a high-touch, high-trust relationship with the client while supporting a strong employee experience for our India-based team.
This role is ideal for someone with a background in HR delivery, talent operations, or workforce management at a firm like TCS, Accenture, Infosys, or a large global capability center.
Job Responsibilities:
- Act as a central liaison between the client's hiring managers, procurement/finance teams, and our internal HR and operations teams
- Own the full employee lifecycle from hiring coordination to onboarding, access provisioning, and day-to-day issue resolution
- Partner with the India Head of HR to manage employee communications, policy updates, pulse checks, and retention efforts
- Coordinate regular reports on headcount, hiring status, onboarding SLAs, and team engagement metrics
- Help streamline onboarding, offboarding, and transitions in alignment with client processes and expectations
- Proactively resolve operational issues affecting employees or client teams
- Work with client stakeholders to ensure alignment on hiring plans, onboarding schedules, and service expectations
- Help continuously improve our people operations systems and delivery model at scale
Basic Qualifications:
- 5+ years experience in HR operations, people programs, or talent delivery in a BPO, IT services, or global consulting environment
- Experience at TCS, Accenture, Infosys, or similar
- Prior experience supporting enterprise clients in a staff augmentation or global capability center (GCC) model
- Strong knowledge of HR processes including onboarding, policy enforcement, and employee engagement
- Experience coordinating across internal and external stakeholders, with excellent communication skills
- Ability to manage complexity and scale: comfortable overseeing a workforce of 200+
- Understanding of procurement and finance workflows in enterprise accounts
- Background in HRIS systems, onboarding platforms, and people analytics
We are proud to offer a competitive salary alongside a strong insurance package. We pride ourselves on the growth of our employees, offering extensive learning and development resources.
This role is located on-site in our rapidly-growing Noida location.
