HR And Operations Manager

We are looking for an experienced HR & Operations Manager to oversee people management and daily operations at a premium fitness center. This role is critical in ensuring a high-performance team, smooth operations, and an exceptional member experience.

Human Resources

• Lead recruitment, onboarding, and training of fitness trainers, sales, and front-office staff
• Develop and implement HR policies, SOPs, and performance management systems
• Manage attendance, payroll coordination, employee records, and compliance
• Handle employee relations, grievances, and disciplinary processes
• Drive employee engagement, culture, and retention initiatives

Operations

• Oversee day-to-day fitness center operations and staff scheduling
• Ensure cleanliness, safety, and service quality standards
• Coordinate equipment maintenance, vendors, and inventory
• Monitor operational budgets, costs, and KPIs
• Handle member feedback and ensure high satisfaction levels
• Support sales, retention, and service improvement initiatives

• Bachelor's degree in HR, Business Administration, Hospitality, or related field
• 47 years of experience in HR and/or Operations (fitness, hospitality, or wellness industry preferred)
• Strong leadership, communication, and organizational skills
• Knowledge of labor laws and operational best practices
• Customer-focused mindset with attention to detail