Job Title: Housekeeping Supervisor / Executive
Department: Operations Housekeeping.
Location: Multiplex / Cinema Site
Reporting To: Cinema Manager / Regional Housekeeping Head
Job Purpose
To ensure the cinema premises including auditoriums, lobby, washrooms, food courts, exit passages and back-office areas are maintained in a clean, hygienic, and presentable condition at all times. The role involves supervising housekeeping staff, coordinating with vendors, and ensuring a high standard of customer experience and hygiene compliance.
Key Responsibilities
- Daily Operations & Supervision
- Supervise daily housekeeping activities (auditorium cleaning, lobby maintenance, washrooms, back areas).
- Ensure show-wise cleaning between intervals and end-of-day deep cleaning are done as per SOP.
- Monitor staff attendance, grooming, and deployment as per shift schedules.
- Conduct regular inspections of all cinema areas to maintain cleanliness standards.
- Staff & Vendor Management
- Supervise and guide outsourced housekeeping manpower.
- Coordinate with the vendor supervisor for manpower allocation, absentee replacement, and material supply.
- Train new staff on cleaning procedures, chemical usage, waste segregation, and customer service.
- Maintain discipline and performance records of the team.
- Inventory & Material Control
- Maintain adequate stock of cleaning consumables, chemicals, and equipment.
- Prepare material indents and ensure proper usage and storage of cleaning materials.
- Report machine breakdowns or shortages immediately to the facility team or vendor.
- Hygiene & Compliance
- Ensure compliance with company hygiene, safety, and sanitation standards.
- Monitor pest control, waste disposal, and deep-cleaning schedules.
- Conduct daily checks of washrooms for hygiene and consumable replenishment.
- Ensure adherence to mall and local civic cleanliness regulations.
- Coordination & Reporting
- Coordinate with the Cinema Manager, Engineering, and Security for smooth operations.
- Submit daily housekeeping reports and issue logs.
- Assist in vendor audits, AMC checks, and safety inspections.
- Support special cleaning during events, premieres, or high-footfall weekends.
- Documentation
- Prepare & Maintain all Checklists, Logbook, stock Register, Planner, Schedule daily basis for record & reference purpose.
- Invoice Process Collecting, Checking & processing all invoice pertain to HK department & taking necessary approval for booking of invoice. Keep Track of all invoices is timely book into accounting software(system).
Skills & Competencies
- Strong leadership and people management skills
- Eye for detail and commitment to hygiene standards
- Ability to handle multiple shifts and large teams
- Good communication and coordination abilities
- Basic knowledge of cleaning machines, chemicals, and safety protocols
Qualifications & Experience
- Education: Graduate or Diploma in Hotel Management / Facility Management preferred
- Experience: 25 years in housekeeping operations (preferably in cinema, mall, retail, or hospitality sector)
- Computer Skills: Basic MS Excel, email reporting
Interested candidates can connect with me on [Confidential Information]
Skills: cleaning,hygiene,light housekeeping,management,operations,cinema
