Position: Housekeeping Executive
Business: Property and Asset Management, City Name
What This Job Involves
You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine, etc. You will also be assisting the Team Manager /Property Manager with any assigned projects and providing backup as and when required. Following would be your site deliverables:
- Taking daily property rounds, coordinating with the team to close any matters related to cleaning.
- Maintaining daily/monthly reports, i.e. DMR and MMR, and sharing the same with Property Manager and client.
- Schedule weekly vendor meetings to discuss daily issues if any.
- Maintaining/preparing monthly attendance summary record for salary.
- Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
- Developing and mentoring new and subordinate vendor staff
- Assisting in improving and monitoring procedures to ensure cost-effective and efficient services.
- Assisting in preparing and developing the documentation of standard policies and procedures
- Plans, schedules, inspect, and assigns work to subordinate supervisors and/or teams.
- Manage landscaping and gardening.
- Regularly brief all staff regarding their duties, designated areas of work, and special instructions if any.
- Prepare and implement various checklists, at the frequency instructed in the suggested formats.
- Ensure the housekeeping staff is well-groomed.
- Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
- Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
- Take feedback - customer needs assessment and evaluation of customer satisfaction levels.
