Company Description
Founded in 2002, Jeena Sikho Lifecare Limited is committed to promoting a healthy and prosperous India through innovation and efficiency. The company is renowned for its trusted brands, including Shuddhi Ayurveda, Shuddhi Clinics, Origine, and HIIMS Hospital. With a focus on delivering quality healthcare and wellness services, Jeena Sikho strives to build a better world and enhance the future of India. The organization is driven by a mission to transform lives through an integrated and holistic approach to well-being.
Job Overview
Jeena Sikho Lifecare Ltd is seeking a highly experienced and result-oriented Hotel Manager to manage end-to-end operational activities for our 4-star and above hospital properties across India.
The ideal candidate will possess strong leadership skills, deep operational expertise, and hands-on experience in SOP implementation, KRAs, and KPIs, ensuring service excellence, operational efficiency, and patient satisfaction across all locations.
Key Responsibilities
1 Operational Management
- Oversee day-to-day operations across all departments to ensure smooth and efficient functioning of hospital/hotel properties.
- Develop, implement, and monitor Standard Operating Procedures (SOPs) for all operational areas.
- Ensure compliance with company policies, quality benchmarks, and statutory regulations.
- Conduct regular operational audits, identify gaps, and implement corrective measures.
- Supervise housekeeping, maintenance, security, and administrative functions to maintain a safe, hygienic, and well-maintained environment.
2. Performance & Process Management
- Define, implement, and review Key Responsibility Areas (KRAs) and Key Performance Indicators (KPIs) for all departments.
- Coordinate with department heads to align operational activities with organizational goals.
- Monitor service quality and ensure high levels of customer/patient satisfaction.
- Address and resolve operational challenges and service-related issues proactively.
3. Team Leadership & Coordination
- Train, mentor, and motivate teams to achieve operational excellence.
- Build a culture of professionalism, accountability, and continuous improvement.
- Ensure seamless coordination among cross-functional departments.
4. Reporting & Cost Control
- Prepare and present detailed operational performance reports to senior management.
- Support budgeting, resource planning, and cost-control initiatives.
- Optimize operational efficiency without compromising service quality.
Key Requirements
Experience
- 89 years of experience in 4-star and above hotels or hospital operations.
- Proven experience in a managerial or leadership role.
- Strong background in operations management, SOP development, and performance monitoring.
Educational Qualification
- Bachelor's or Master's degree in Hospitality Management, Healthcare Administration, or a related field.
Skills & Competencies
- Strong leadership and people management abilities.
- Excellent communication and problem-solving skills.
- Ability to multitask and manage dynamic operational environments.
- Proficiency in MS Office and operational management software.
- High attention to detail with a strong commitment to service excellence.
- Willingness to travel across PAN India locations as required.
Compensation & Benefits
- Salary: Up to 75,000 per month (depending on experience)
- Other benefits as per company policy.
