Hostess

As a hostess, you willgreet guests, manage reservations and waitlists, seat patrons at tables, provide menus, answer phones, and ensure a welcoming first impression while coordinating with servers for smooth service and maintaining the reception area's cleanliness. They are crucial to the front-of-house team, setting the tone for the dining experience and handling initial customer inquiries with professionalism.

Key Responsibilities

• Guest Welcome:Greet and welcome guests warmly as they arrive.
• Seating Management:Seat guests at appropriate tables, managing seating charts and flow.
• Reservations & Waitlist:Take, confirm, and manage reservations and waiting lists.
• Information Hub:Answer phone calls, provide menu information, and answer guest questions.
• Table Readiness:Ensure dining areas are clean, set, and ready for guests.
• Staff Coordination:Communicate with servers and kitchen staff about table status and guest needs.
• Menu Presentation:Give guests menus and introduce them to their server.
• Farewell:Thank guests as they leave.

Essential Skills & Qualifications

• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and multitasking abilities.
• Friendly, professional demeanor and positive attitude.
• Ability to remain calm in a fast-paced environment.
• Teamwork and problem-solving skills.
• Attend calls for reservation and inform the serving staff and share the Guest list.
• Generate Guest Database Cold calling to Guest.
• Follow up with the guest as per the booking, informing and confirming their visit to hold the table.