Hospitality Trainer

Company Description

RARE Hospitality & Services Pvt Ltd is a leading Comprehensive Facility Management company with over three decades of experience. As the Integrated Facility Management (IFM) arm of SIS Group Enterprise, a billion-dollar multinational firm, we deliver wide-ranging solutions across diverse sectors, including Healthcare, Hospitality, BFSI, Education, Corporates, and Manufacturing. Our innovative practices and dedicated focus on facility management in the Healthcare Industry set us apart in the market. With a Pan-India presence, RARE Hospitality specializes in services such as Environmental Cleaning, Pottering, and Engineering Services, tailored to meet specific industry requirements.

Role Description

This is a full-time, on-site role located in Jamnagar for a Training Specialist. The Training Specialist will be responsible for designing and delivering effective training programs, supporting professional development, and ensuring improved performance across teams. Daily responsibilities include creating instructional content, conducting training sessions, assessing training needs, monitoring training effectiveness, and providing continuous support to trainees to enhance skills. Collaboration with internal teams and maintaining a customer-focused approach are also key aspects of the role.

Key Responsibilities

Training & Development

Identify training needs through assessments, audits, and performance reviews

Design and implement structured training programs for hospital and hotel staff

Conduct induction, soft skills, service excellence, and operational training

Develop training manuals, SOPs, presentations, and e-learning content

Hospital-Specific Training

Patient care standards and patient experience

Infection control, hygiene, and safety protocols

Communication skills for clinical and non-clinical staff

NABH/JCI compliance support (if applicable)

Hotel-Specific Training

Guest service excellence and hospitality standards

Front office, housekeeping, F&B service training

Brand standards, grooming, and etiquette

Handling guest complaints and service recovery

Evaluation & Reporting

Monitor training effectiveness through assessments and feedback

Maintain training records and compliance documentation

Prepare training reports for management

Recommend improvements based on performance outcomes

Coordination & Support

Work closely with HR, department heads, and management

Support onboarding and continuous learning initiatives

Stay updated with industry trends and best practices

Qualifications & Experience

Bachelor's degree in Hospital Administration, Hotel Management, HR, or related field

37 years of experience in training, hospitality, or healthcare operations

Experience in both hospital and hotel environments preferred

Should be able to commute or travel to the locations clsoe to Jamanager Location.

Notice Period : Immediate to 30 Days