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About The Opportunity
We operate in the healthcare services sector providing hospital outpatient and patient support services in the Delhi NCR region. This is an on-site front-office role supporting OPD operations, patient flow, billing, and liaison between clinical teams and patientslocated opposite Palam Metro Station, Delhi.
Role & Responsibilities
- Greet patients and visitors, manage check-ins, verify identity and capture accurate registration details in the hospital system.
- Schedule, confirm, and manage appointments across departments; maintain daily OPD lists and patient queues.
- Process payments, generate invoices, handle cash/card transactions and provide receipts; coordinate basic billing tasks.
- Verify insurance details and pre-authorizations; escalate discrepancies to the billing/insurance team.
- Answer multi-line phones, triage calls professionally, and route clinical and administrative queries to the right teams.
- Maintain neat, confidential patient records (electronic and physical), update EMR/HIS entries, and support document management audits.
Skills & Qualifications
Must-Have
- Patient Registration
- Appointment Scheduling
- Medical Record Management
- Hospital Information System
- EMR Data Entry
- Billing and Invoicing
- Insurance Verification
- Cash Handling
Preferred
- OPD Front Desk Operations
- Hindi-English Bilingual
- Customer Relationship Management
Additional Qualifications: Prior hospital or clinic front-office experience (preferred 13 years). High school diploma or diploma in medical administration/office management is advantageous. Professional phone etiquette, punctuality, and ability to work on-site at the Palam Metro Station location are required.
Benefits & Culture Highlights
- Structured on-site induction with focused training on hospital systems (HIS/EMR) and OPD workflows.
- Collaborative, patient-centric environment with clear career paths into administrative and billing roles.
- Competitive local-market salary and attendance-based incentives; stable day-shift roster where applicable.
This is an on-site, high-visibility front-office role ideal for candidates with hospital reception experience who are comfortable working at the Palam Metro Station area in Delhi. To apply, submit your CV highlighting relevant hospital front-desk experienceMedico Hub is hiring immediately for this position.
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