Job Summary:
We are looking for a dynamic and customer-focused Holiday Packages Sales & Operations Executive with 2 to 3 years of experience in the travel industry. The candidate will be responsible for handling domestic and international holiday package inquiries, converting leads into bookings, and managing end-to-end tour operations to ensure seamless travel experiences for clients.
Key Responsibilities:
Sales Responsibilities:
- Handle inbound holiday package inquiries through phone, email, WhatsApp, and website leads.
- Understand customer travel preferences, budgets, and requirements.
- Design customized domestic and international holiday packages.
- Prepare and send detailed itineraries, quotations, and proposals.
- Follow up with leads and convert them into confirmed bookings.
- Achieve monthly sales targets and revenue goals.
- Upsell travel insurance, visa assistance, sightseeing, and other travel services.
- Maintain customer relationship and ensure repeat business and referrals.
Operations Responsibilities:
- Coordinate bookings for flights, hotels, transfers, sightseeing, and activities.
- Work closely with vendors, DMCs, airlines, and hotels.
- Process confirmations, vouchers, and travel documents.
- Assist clients with visa documentation and travel insurance.
- Monitor booking deadlines and payment schedules.
- Handle modifications, cancellations, and customer support.
- Ensure smooth execution of tours from booking to completion.
Required Skills:
- Strong knowledge of domestic and international holiday destinations.
- Experience in itinerary planning and cost calculations.
- Excellent communication and sales skills.
- Ability to negotiate with suppliers and vendors.
- Knowledge of visa processes and travel documentation.
- Proficiency in MS Excel, Word, and email communication.
- Familiarity with CRM systems and travel booking portals.
- Bachelor's degree in Travel & Tourism, Hospitality, or any related field.
- 2 to 3 years of experience in holiday package sales and operations.
- Experience with travel agencies or tour operators is mandatory.
