JOB DESCRIPTION
Travel Consultant (Operations)
About Us:
B2B Travel Agency is a leading travel service provider catering exclusively to travel agents and business partners across India. With a strong domestic and international presence, we specialize in offering end-to-end travel solutions powered by advanced technology, competitive pricing, and dedicated customer support. Our services include flight tickets, hotel bookings, holiday packages, rail bookings, cab services, and more.
Key Responsibilities:
- Customer Support & Query Handling: Assist B2B clients with their travel-related queries, providing timely and accurate information regarding bookings, changes, or cancellations.
- Product Knowledge: Maintain up-to-date knowledge of travel products, services, portals, and ongoing promotions offered by the company.
- Booking & Reservations: Manage end-to-end booking processes including flights, hotels, holiday packages, rail bookings, cab services, and travel insurance. Ensure accuracy and high service quality.
- Backend Operations: Handle backend processes such as itinerary creation, data entry, PNR management, documentation, and internal coordination with vendors and partners.
- Compliance Handling: Ensure that all bookings and processes adhere to company guidelines, industry standards, and regulatory compliance.
- Coordination with Internal Teams: Work closely with other departments such as ticketing, accounts, and customer service to deliver a seamless experience to our B2B partners.
- Issue Resolution: Address any operational challenges or booking issues raised by agents and ensure prompt resolution.
- System Updates: Maintain accurate records in the travel management system and update relevant information as needed.
- Process Improvements: Contribute suggestions for improving booking efficiency, system workflows, and client servicing based on day-to-day observations.
Qualifications:
- Graduate or Postgraduate in Travel and Tourism or a related field
- 01 year of experience in the travel and tourism industry (experience in hotel/holiday/rail/cab bookings is an advantage)
- Proficiency in Hindi is mandatory
- Strong attention to detail, good communication skills, and a basic understanding of travel backend operations and compliance
- Freshers with relevant educational background are welcome to apply
Who Can Apply
Freshers & Experienced Candidates
Strong communication & negotiation skills
Apply Now!
Send your resume to [Confidential Information]
Contact us - 7736455581 , 7736450444
