HIS Delivery & Process Manager (Technical PMO / Hybrid Delivery Lead)

Company Description

Hanodale is a Malaysia-based software development company specializing in delivering innovative and cost-effective database application solutions. Serving global clients across various domains such as Business Intelligence, Healthcare, Logistics, and Bio-Informatics, the company has a proven track record of excellence. Hanodale is committed to providing top-notch IT-enabled services through an automated software development process. Our vision is to be a trusted leader in quality software solutions, and our mission is to serve as a reliable global technology provider.

Role Purpose

The HIS Delivery & Process Manager is responsible for enforcing delivery discipline across

legacy and modern HIS platforms for multiple team members. This role ensures ticket

hygiene, non-overlapping development, controlled patching, and the correct application of

Agile, Waterfall, or Hybrid methodologies based on clinical risk, financial impact, and

system criticality.

Mandatory Healthcare Experience

Candidates MUST have prior hands-on experience delivering or governing Hospital

Information Systems (HIS / HMS), either as vendor, system integrator, or internal hospital

IT.

Experience in greenfield and brownfield HIS implementations (Asia / SEA / Middle East

/ Global).

Strong understanding of hospital workflows across Front Office, Billing, Inventory,

EMR/EHR.

Knowledge of Doctor Share / Professional Fee calculation models.

Experience working with Billing complexity (packages, insurance, corporate billing,

refunds).

Exposure to Inventory & Pharmacy management workflows. (WAC & Mark Up

knowledge)

Understanding of clinical documentation and EMR lifecycle.

Integration, Interoperability Knowledge

Experience integrating HIS applications with external systems and medical hardware.

Working knowledge of HL7 standards (ADT, ORM, ORU preferred).

Awareness or hands-on exposure to FHIR (Fast Healthcare Interoperability Resources).

Understanding of device integrations (lab machines, radiology, bedside devices).

Financial Systems Exposure (Added Advantage)

Experience integrating HIS with SAP FICO or other Financial / ERP systems.

Understanding of GL posting, revenue recognition, and hospital finance flows.

Reporting Line

Reports functionally to the CTO, with operational reporting to the CTrO and executive-level

summaries to the Group COO and Group CEO.

Key Responsibilities

Own end-to-end ticket governance using the in-house TMS (creation, triage,

prioritization, closure validation).

Ensure developers are not overlapping work through strict ticket ownership, branch

discipline, and workload balance.

Act as gatekeeper for patch management: root cause analysis, impact assessment,

rollback planning, and deployment sign-off.

Recommend and enforce delivery methodology per workstream: Agile for

enhancements, Waterfall for core HIS, billing, and regulatory modules.

Facilitate and run Scrum ceremonies (daily stand-up, sprint planning, review,

retrospectives) where Agile is applied.

Run structured Waterfall checkpoints (design sign-off, UAT readiness, release approval)

where required.

Independently challenges developers and leads; to ensure timelines, quality, and

processes are followed.

Create and maintain delivery dashboards and reports (weekly and monthly) for CTO,

COO, and CEO.

Translate technical progress and risks into executive-friendly summaries.

Coordinate closely with QA, support, and operations during releases and hypercare

periods.

Proactively identify systemic issues in legacy AngularJS + ASP.NET Framework

architecture and suggest mitigation plans.

Required Skills & Experience

812 years experience in software delivery, PMO, or technical project management

(HIS or enterprise systems preferred).

Strong understanding of AngularJS, ASP.NET Framework 4.8, SQL Server. (involved in

migration of Angular (Latest) + .NET Core (Latest) will be an added advantage)

Hands-on experience running Agile, Waterfall, and Hybrid delivery models.

Must have demonstrated knowledge and practical experience using or managing a team

using TFS and GIT within a robust DevOps or DevSecOps pipeline

Excellent command of issue tracking, ticket lifecycle management, and release

governance.

Ability to be firm, vocal, and independent when enforcing process and accountability.

Strong reporting and documentation skills (technical and executive-level).

Experience working directly with CTO / C-level stakeholders.

KPIs

Ticket closure accuracy and SLA adherence

Reduction in duplicate or conflicting development

Patch success rate and post-release defect leakage

Sprint predictability and delivery variance

Executive reporting timeliness and clarity