Hiring | Workforce Management Manager | Global MNC

Skill required: Workforce Management (WFM)

Designation: Management Level - Manager

Job Location: Hyderabad

Qualifications: Any Graduation

Years of Experience: 13 to 18 years

Work Mode: Work from Office

Job Description:

• Experience in implementing WMG (workforce management) policy and Process across Organization. 
• Experience in Capacity Planning
• Experience in Scheduling
• Strong analytics experience(Power BI/SQL/MS Access)
• Domain/ Industry knowledge, Awareness of global trends in the Service Industry.
• Weekly Review presentations including Fulfilment trend, Demand trend, and Bench status 
• Lead the gathering of project requirements in a holistic manner across multiple business functions and optimize per schedule and budget constraints. Identify and establish partnerships with stakeholders to build support, secure sponsorship, and ensure alignment for program outcomes
• Responsible for reviewing, monitoring, controlling projects with the objective of delivering them as per agreed timelines, cost and quality parameters. 
• Provide guidance and mentorship to team.
• Drive knowledge management and continuous up skilling of the team. Conduct performance appraisals for team members. 
• Manage attrition through skip level meetings, planning interventions, engagement calendars. 
• Identify training needs for direct reports and ensure domain/developmental trainings needs are met