About the Company
We're building India's first scalable, process-driven gol gappe brand bringing hygiene, structure, and consistency to a category that's historically unorganised. Our carts deliver street food with QSR-level discipline, and our people make that possible.
Role Overview
This is a hands-on, field-focused role responsible for hiring, training, and overseeing cart operators. You will own hygiene standards, SOP adherence, and daily discipline across our cart network.
Key Responsibilities
Hiring & Onboarding
- Source, screen, and hire cart operators using your F&B network and local sourcing channels
- Conduct initial screening and onboarding of all new operators
- Ensure all hires meet hygiene, discipline, and attitude benchmarks before deployment
Training & SOP Ownership
- Create and execute structured training programs for cart operators
- Translate SOPs into simple, practical, easy-to-follow training modules
- Conduct hands-on training covering:
- Hygiene & food safety
- Cart setup and breakdown
- Portioning and consistency
- Customer interaction & hospitality
- Continuously update training material as processes evolve
Quality Control & Audits
- Conduct surprise hygiene checks and SOP audits across carts
- Run periodic SOP quizzes and retraining sessions
- Identify gaps in execution and immediately correct them through retraining
- Act as the first line of enforcement for hygiene and process discipline
Day-to-Day Operator Oversight
- Track attendance, punctuality, and daily reporting of cart operators
- Act as the point of escalation for operator-related issues
- Coordinate closely with operations and kitchen teams to ensure smooth daily functioning
Requirements
- 25 years of experience in F&B or QSR operations
- Prior experience in training frontline staff preferred
- Strong understanding of hygiene and food safety standards
- Existing F&B staff network is a plus
- Comfortable with extensive on-ground work
- High discipline, attention to detail, and people management skills
Compensation
- 30,000 40,000 per month, based on experience
- High ownership role with growth potential as the company scales
