Hiring Fresher & Experienced/ Top-Notch BPO/ Customer Service

Key Responsibilities

• Handle inbound and outbound international voice calls professionally
• Resolve customer queries and complaints efficiently
• Provide accurate information and maintain high levels of customer satisfaction
• Follow process guidelines, quality standards, and compliance requirements
• Document all customer interactions in internal systems accurately
• Meet performance metrics related to quality, productivity, and attendance
• Adapt to rotational shifts with rotational weekly offs

Eligibility Criteria

• Graduate freshers or undergraduates with at least 6 months BPO experience
• Excellent verbal communication skills in English are mandatory
• Willingness to work in rotational shifts and take rotational offs
• Ability to work in a fast-paced, professional environment