hiring for senior customer support process for level 2

Description

We are seeking a Senior Customer Support Executive for Level 2 to join our team in India. The ideal candidate will have 1-6 years of experience in customer support, with a focus on resolving complex customer issues and improving overall customer satisfaction.

Responsibilities

• Provide exceptional customer support via phone, email, and chat for Level 2 inquiries.
• Resolve complex customer issues and ensure timely follow-up and resolution.
• Document customer interactions and maintain accurate records in the support system.
• Collaborate with cross-functional teams to improve processes and customer satisfaction.
• Train and mentor junior support staff on best practices and procedures.

Skills and Qualifications

• 1-6 years of experience in customer support or a related field.
• Strong verbal and written communication skills in English.
• Proficient in using customer support software and CRM systems.
• Ability to analyze and troubleshoot customer issues effectively.
• Strong problem-solving skills and attention to detail.
• Experience in handling escalated customer queries and providing resolutions.