Description
We are seeking a dynamic and motivated International BPO Customer Care Executive to join our team in India. The ideal candidate will be responsible for providing exceptional customer service to our international clients, addressing their inquiries, and resolving issues efficiently. This role is perfect for individuals looking to start their career in customer service within a global environment.
Responsibilities
- Handle inbound and outbound customer calls professionally and courteously.
- Provide accurate information to customers regarding products and services.
- Resolve customer complaints and issues in a timely manner.
- Maintain customer records by updating account information and documenting interactions.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Collaborate with team members and other departments to enhance customer experience.
- Achieve individual and team performance targets.
Skills and Qualifications
- Excellent communication skills in English (both spoken and written).
- Strong problem-solving skills and ability to think critically.
- Proficient in using computers and navigating multiple software applications.
- Ability to work in a fast-paced environment and handle high call volumes.
- Strong interpersonal skills with a customer-oriented mindset.
- Basic knowledge of customer service principles and practices.
- Flexibility to work in shifts, including nights and weekends.
