Roles and Responsibilities
- Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Utilize strong communication skills to build rapport with customers and understand their needs effectively.
- Work independently with minimal supervision while maintaining high levels of productivity and accuracy.
- Collaborate with team members to achieve common goals and objectives.
- Provide exceptional chat support to customers through various platforms (e.g., WhatsApp, Facebook Messenger).
Desired Candidate Profile
- Empathetic interpersonal skills: ability to understand diverse perspectives and respond appropriately.
- Strong time management skills; ability to prioritize tasks efficiently under pressure.
- Proficiency in using technology for work purposes (e.g., typing speed, computer literacy).
- Excellent written communication skills in English; ability to communicate clearly via text-based channels.
- 0-5 years of experience in blended process or similar role.
- Only Mohali and nearby candidates are eligible.
- Candidate must be an immediate joiner.
Job Details
- 5.5 days working
- Shift- 9 hours (Including 1 Hour break)
- Rotational Shifts/ Week-off
- Vaccinated double dose.
- Salary -30kCTC/ In-Hand - 26.5k
- Location- Mohali (WFO)
Benefits & Perks
- PF
- Gratuity
- Health Insurance
