Hiring For Freshers For International Voice - International BPO

Job description:

Role & responsibilities:

• Handle inbound and outbound customer calls, emails, or chat inquiries in a professional and courteous manner.
• Provide timely and accurate information to customers regarding products, services, and account inquiries.
• Resolve customer issues effectively by troubleshooting and identifying solutions.
• Maintain a high level of customer satisfaction by delivering exceptional service and addressing customer concerns promptly.
• Follow standard operating procedures and compliance guidelines for all customer interactions.
• Update and maintain customer records in the CRM system with accurate and relevant details.
• Escalate unresolved or complex issues to the appropriate department or team leader.
• Achieve individual and team performance targets such as call handling time, quality metrics, and customer satisfaction scores.

Preferred candidate profile:

• High school diploma or equivalent; a bachelors degree is an advantage.
• 0-2 years of experience in a customer service role, preferably in an international BPO environment.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and the ability to empathize with customers.
• Proficiency in using CRM tools, MS Office, and other customer support software.
• Ability to handle challenging customer situations with patience and professionalism.