Role Overview:
The Customer Care Executive will be responsible for handling customer queries and concerns through voice-based support, ensuring high-quality service and satisfaction. The role requires effective communication, problem-solving abilities, and a customer-first approach in a dynamic work environment.
Key Responsibilities:
- Manage inbound/outbound customer calls to resolve queries and provide support
- Maintain high service quality while following process guidelines and SLAs
- Document customer interactions accurately in the system
- Collaborate with internal teams for issue resolution when required
- Adapt to a fast-paced work environment with rotating shifts and weekly offs
Required Qualifications and Skills:
- Graduate or Undergraduate from a recognized institution
- Minimum 6 months to 1 year of BPO experience in a customer care role
- Excellent verbal communication and listening skills
- Willingness to relocate (relocation benefits provided)
- Comfortable with rotational shifts and week offs
- Immediate or early joiners preferred
