With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting Applications for the role of Customer Service - Non Voice
In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities: Respond to customer queries and customers concern. Demonstrates effective, clear and professional written and oral communication. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seek solutions through logical reasoning Demonstrates strong problem-solving capabilities and assist customers in case of any issues Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Basic knowledge of how digital payments work required
Qualifications we seek in you
Minimum qualifications: Graduate except technical and law Freshers are eligible Fluent in English
Preferred qualifications: Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach You should be able to work on a flexible schedule (including weekend shift)
Shifts: Flexible to work in any shifts (24*7)
Bachelor of Arts (B.A), Bachelor of Business Administration (B.B.A), Bachelor of Commerce (B.Com), Master OF Business Administration (M.B.A), Master of Commerce (M.Com)
