Hiring-Export/Import Executive-Vaishali Ghaziabad

Job Title: Customer Service Representative / ExportImport Executive

Job Overview

We are hiring a competent and reliable Customer Service Representative (CSR) / ExportImport Executive to manage customer coordination and shipment-related operations. This role requires strong communication skills, operational discipline, and the ability to work with Domestic and international clients.

.

Roles & Responsibilities

Handle customer inquiries through email and phone professionally and promptly

Coordinate with operations teams, shipping lines, agents, and transporters

Track import and export shipments and provide accurate status updates

Prepare, verify, and follow up on shipping documents (BL, Invoice, DO, etc.)

Manage customer complaints and ensure proper resolution

Maintain systematic records of shipments and communications

Follow up on pending documents, payments, and deliveries

Ensure smooth coordination between clients and internal teams

Job Details

Role: Export / Import Executive / Customer Service Representative

Industry: Import & Export / Logistics / Freight Forwarding

Department: Procurement & Supply Chain / Operations

Employment Type: Full Time, Permanent

Role Category: Import & Export Operations

Eligibility

Education

UG: Any Graduate

Experience

Prior experience in logistics, freight forwarding, or exportimport operations is preferred

Key Skills (Preferred)

Excellent verbal and written communication

Strong coordination and follow-up skills

Knowledge of shipping documentation (BL, Invoice, DO, etc.)

Customer handling and problem-solving ability

MS Excel, Email, and basic ERP/Logistics software knowledge

Time management and attention to detail

Ability to work under deadlines and pressure

Candidate Requirements

Must be confident in speaking with Domestic and international clients

Must have a professional attitude and customer-focused mindset

Should be organized, disciplined, and reliable

Share resume with [Confidential Information], call on 9810961682