Hiring Collections and Dispute Specialist

Job Title:Collections and Dispute Specialist

Experience : 2- 5 years

Job Location: Coimbatore

Shift: Night Shift

Job Overview

The Collections and Dispute Specialist is responsible for managing the collections process for overdue accounts, as well as handling customer disputes related to billing discrepancies or payment issues. This role ensures the timely recovery of outstanding debts while maintaining positive customer relationships and adhering to company policies and legal regulations.

Key Responsibilities

Collections Management:

Monitor and manage aging accounts receivable to ensure timely payment and minimize delinquency.

Contact customers via email, and written correspondence to follow up on overdue accounts.

Assist the US Finance team in developing payment plans with customers when necessary.

Document all customer interactions and payments in the company's collections system.

Report on account status and escalate accounts to management and designated customer contact as needed.

Work closely with the finance team to ensure accurate account records and reports.

Dispute Resolution:

Investigate and resolve customer billing disputes, discrepancies, and complaints.

Coordinate with other departments (sales, service and support, etc.) to gather information and resolve issues quickly.

Ensure accurate and timely adjustments or credits are applied to customer accounts when applicable.

Maintain a thorough understanding of company products, pricing, and contract terms to effectively address disputes.

Customer Relationship Management:

Maintain professionalism and a positive working relationship with customers, even during difficult or contentious situations.

Provide excellent customer service by addressing inquiries and concerns related to payments and disputes.

Ensure customer issues are resolved to their satisfaction while maintaining the company's financial interests.

Reporting and Documentation:

Generate regular reports on overdue accounts, dispute status, and collections performance metrics.

Prepare detailed documentation for disputed accounts to assist with internal review and potential legal action.

Update and maintain accurate records of all communications, payment arrangements, and dispute resolutions.

Compliance and Risk Management:

Ensure compliance with relevant laws and regulations governing debt collections, such as the Fair Debt Collection Practices Act (FDCPA).

Adhere to internal company policies and industry standards regarding collections practices.

Identify and report any potential risks or red flags related to accounts receivable.

Qualifications & Skills

Education:

High school diploma or equivalent (required).

Associate's or Bachelor's degree in Finance, Accounting, Business, or related field (preferred).

Experience:

2-4 years of experience in collections, accounts receivable, or customer service.

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