Hindi & malayalam - Domestic voice process

Key Responsibilities:

• Handle inbound/outbound calls in Hindi and Malayalam for customer support or telecalling.
• Answer queries related to products, services, billing, or complaints.
• Record customer information and feedback accurately in the system.
• Maintain a positive attitude and ensure customer satisfaction.
• Escalate unresolved issues to the team leader as required.
• Follow call handling scripts and process workflows as per company guidelines.
• Meet daily and weekly targets for call volume and quality.

Eligibility & Requirements:

• Qualification: 12th pass or any graduate.
• Language: Fluency in Hindi and Malayalam is mandatory.
• Freshers are welcome; prior experience in voice process/customer service is a plus.
• Good communication and listening skills.
• Basic computer knowledge and typing ability.
• Willingness to work in rotational shifts (day shifts mostly for domestic processes).

Preferred Skills:

• Ability to handle high call volumes and work under pressure.
• Customer-oriented with a polite and calm approach.
• Familiarity with CRM software is an added advantage.