Position Overview
Job Title: High Value Payments APAC Regional Function Lead, VP
Location: Pune, India
Role Description
You will be operating within the Corporate Bank Payments production services team and High Value Payments (HVP). In this role, you will be accountable for the following:
- Drive and deliver functional and technical issues to resolution within the HVP function as primary role. Be technically hands-on with the resolution of user request tickets, functional incidents, troubleshooting functional, application, and infrastructure incidents in the production environment.
- Deliver initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene Have strong communication skills and be able to provide updates to senior stakeholders. Participate in Change Advisory Board (CAB) calls and help drive the safer change KPI.
- Collaborate in problem management calls to help l3cio teams replicate the issue and drive functional problem management tickets to resolution. Stakeholder management (CIOMD grade) Ability to partner with Global Incident Management to help orchestrate recovery of major incidents.
What We'll Offer You
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your Key Responsibilities
- Provide hands on technical and functional support for a suite of applications within Payment's domain.
- Build up technical and functional subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration.
- Collaborate across the team to deliver continuous improvement with an SRE mindset
- Deliver on the Production KPI's and help drive initiatives to achieve the same.
- Identify pro-actively opportunities for automation and toil reduction.
- Drive to resolution service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3.
- Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date.
- Participate in all BCP and component failure tests based on the run books.
- Team mentoring and coaching of the local team.
Your Skills And Experience
Must Have : Understanding of -
- Experience of Technology in large corporate environments, specifically in controlled production environments or in Financial Services Technology in a client-facing function.
- Experience in Payment's processing systems and flows will be a plus.
- Understanding of SRE concepts (SLA, SLO's, SLI's)
- Flexibility for incident callouts (after office hours as well as weekends) and weekend cover, on a rotation basis.
- Operating systems - UNIX, LINUX and the underlying infrastructure environments.
- Middleware - (e.g. MQ, Kafka or similar)
- Database - Oracle, MS-SQL, Sybase, No SQL
- Batch Monitoring - Control-M /Autosys
- Scripting - UNIX shell and PowerShell, PERL, Python
- Monitoring Tools Geneos or App Dynamics or New Relic or Grafana
- ITIL Service Management framework such as Incident, Problem, and Change processes.
Nice to Have :
- Good analytical and problem-solving skills
- Ticketing Tool experience Service Desk, Service Now.
- Knowledge and development experience in Ansible automation.
- Working knowledge of one cloud platform (AWS or GCP).
- Excellent communication skills, both written and verbal, with attention to detail.
- Ability to work in virtual teams and in matrix structures.
- Team management and program management skills
How We'll Support You
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
About Us And Our Teams
Please visit our company website for further information:
https://www.db.com/company/company.html
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
