Helpdesk Support Technician Jobs in Abroad Countries

URGENT HIRING !!!

location's : Canada , Australia , New Zealand ( Not In India )

Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc

For more information call or whatsapp +91 9220850077

Key Responsibilities:

Technical Support: Provide first-line support for IT-related issues via phone, email, chat, or in-person.

Troubleshooting: Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices.

User Management: Create and manage user accounts, passwords, and permissions in Active Directory, Microsoft 365, and other systems.

Software & Hardware Support: Install, configure, update, and troubleshoot software applications and operating systems.

Network Assistance: Support users with connectivity issues, VPN setup, and basic network troubleshooting (DNS, DHCP, TCP/IP).

Remote Support: Use tools like TeamViewer, Any Desk, or Microsoft Remote Desktop to assist remote employees.

IT Ticketing System: Log, track, and resolve IT support tickets efficiently using ServiceNow, Jira, or other helpdesk platforms.

Security Compliance: Ensure devices are protected with antivirus, security updates, and IT policies.

Documentation: Maintain IT support documentation, FAQs, and knowledge base articles.

Asset Management: Keep track of IT hardware, software licenses, and warranties.