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Helpdesk Lead - Lower Parel

Pes Hr Services
Gurugram, Navi Mumbai, Mumbai
4-7 Years

This job is no longer accepting applications

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  • Posted 4 months ago

Job Description

  • Define and develop specific, measurable targets for all IT services to ensure service excellence
  • Monitor service performance against SLAs and take corrective actions where needed
  • Ensure service operations are aligned with organizational goals and customer expectations
  • Manage people-related tasks including roster planning, shift allocation, and resource availability
  • Foster a culture of accountability and performance management within the service delivery team
  • Coordinate with internal and external stakeholders to ensure seamless service operations
  • Be flexible to work in rotational shifts to support 24x7 operations

More Info

Job Type:
Permanent Job
Industry:
Human Resources
Role:
Service Manager/Engineer
Function:
Manufacturing/Engineering/R&D
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Pes Hr Services

We believe in providing more than just human resources management. We’ve worked with countless SMEs over the years' offering support and guidance, now reflected in the range of HR services we offer.

Job ID: 122885187

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Last Updated: 24-10-2025 10:26:25 AM
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