REPORTING TO
ASST. MANAGER, FACILITIES SOFT SERVICES
Duties & Responsibilities
HELPDESK MANAGEMENT
- Answer, record & resolve all queries, questions, complaints, feedback raised by the internal customers & the same should duly addressed through automation software / Mails within prescribed timelines post receipt of the complaint.
- Meeting/ Conference Room-Logistic arrangements
- Prepare daily reports including timeliness of repairs and reasons for delays.
- Monitor the daily check lists/snags with the help of the Facility management tool and will send a daily report to the Manager.
- Record and track all/any request/feedback/suggestion/complaints as described above and under scope of this contract.
- Operate help desk as per the guidelines provided by client Management. These Services pertain to the assisting / guiding the Employees with respect to Seat Booking, Other Operational support & Queries.
- Attending problems on Helpdesk and resolving the problems to closure, which occur on day-to day basis.
- Responding and resolving the problems which may be related to Book It, Relocation, Accommodation of employees, Events etc.
- Responsibility for all adhoc duties and tasks as assigned by Manager.
MAIL ROOM SERVICES
- Service provider is responsible for the operations of the mail room, either directly or through an external agency.
- Service provider is responsible for receiving mail delivered by the Postal Service, local and international couriers.
- Receiving all incoming mail, couriers etc., make a log entry. Official letters to be delivered on desk against a countersign by receiver.
- Maintain proper tracker, registers, emails, & other documentation pertaining to mailroom operations.
- Monthly statistical reports on internal mailing operations.
- Sorting and delivery of inward courier
- To track and follow up upon the outstanding Proof-of-Delivery (POD) / Delivery Order.
- Managing all incoming / outgoing couriers / mails & maintenance of related records, trackers & proof of delivery. Timely delivery of incoming mails/couriers to intended receipt. Timely dispatch of outgoing ails/couriers. Up to date records of incoming + outgoing mails/couriers.
Occupancy Planning
- Work on the Planon tool to plan and oversee occupancy planning
Reports & Documents Management
Help Desk report, DSR, MMR, Weekly reports, Complaint register etc. Visitor register, Telephone records, DSR, MMR, Inventory checklist. Tracker, Monthly Workstation Report. Courier incoming/outgoing register; DSR, MMR etc. Key register and Key tracker.
Sound like the job you're looking for Before you apply, it's also worth knowing what we are looking for:
Education and experience
Any Graduation, Advanced MS Office
Customer Services or Data Management experience of 5 yrs or more desirable;
Excellent Communications skill
Very Good people skills and ability to interact with a wide range of client staff and demands;
Strong PC literacy and proven ability to manage daily activities using various systems;
Demonstrated experience with continuous improvement initiatives highly desirable;
Demonstrated experience with client reporting and preparation of reports required.
Graduate in any specialisation
5 years and above experience in Customer Services or Data Management
Proven ability to function effectively as part of a team
Proven ability to initiate and follow through with improvement initiatives.
