About LetitbexAI
LetitbexAI is a fast-growing AI-driven technology company focused on building intelligent, scalable, and enterprise-grade solutions. We work at the intersection of AI, data engineering, cloud, and business transformation, helping organizations unlock real value from artificial intelligence.
Position: Workday Integration Developer
Experience: 5+ Years
Notice Period: Can be considered up to 15 Days
Role Summary
The
Help Desk/Support Engineer is responsible for the design, implementation, and
ongoing management of the organization's device ecosystem. This role focuses on automating the lifecycle of hardware and virtual desktops to ensure a seamless, secure, and zero-touch experience for our global workforce. You will serve as the subject matter expert for Apple and Windows management and our cloud desktop infrastructure.
Technical Environment
- Apple (macOS & iOS):
- Jamf Pro
- Windows & Android:
- Microsoft Intune / Endpoint Manager
- Virtual Desktop:
- Amazon WorkSpaces (AWS)
- Scripting:
- PowerShell, Bash, Python
Key Responsibilities
- Unified Endpoint Management (UEM)
- Daily Operations:
- Perform daily upkeep, system maintenance, and regular patch management for all managed endpoints to ensure security and stability.
- Service Desk Escalation:
- Serve as the final point of contact and subject matter expert for service desk escalations related to complex endpoint issues.
- Apple Fleet:
- Architect and maintain the Jamf Pro
- environment for all macOS and iOS
- devices. Manage configuration profiles, policies, and patch management.
- Windows & Android:
- Lead the administration of Microsoft Intune,
- ensuring robust policy application, security baselines, and application delivery.
- Provisioning:
- Manage Apple Business Manager (ABM) and Windows Autopilot to deliver a true zero-touch deployment experience.
- Virtual Desktop Infrastructure (VDI)
- Administer and optimize
- Amazon WorkSpaces.
- Manage WorkSpaces directories, custom bundles, and image creation/maintenance
- Troubleshoot connectivity and performance issues within the AWS ecosystem.
- Automation & Engineering
- Develop and maintain sophisticated scripts in
- PowerShell and Bash
- to automate manual tasks and integrate system APIs
- Build and maintain a library of packaged software (dmg, pkg, msi) for silent deployment.
- Implement automated reporting for hardware inventory, license compliance, and security auditing.
- Security & Compliance
- Enforce endpoint security standards, including FileVault/BitLocker encryption and EDR agent health.
- Partner with Security teams to remediate vulnerabilities across the endpoint fleet.
Required Qualifications
- Experience:
- Minimum 3–5 years in an Endpoint Engineering or MDM-focused role.
- Jamf Mastery:
- Proven experience managing both macOS and iOS
- at scale via Jamf Pro.
- Intune Proficiency:
- Experience managing Windows environments through Microsoft Endpoint Manager.
- VDI Expertise:
- Hands-on experience with Amazon WorkSpaces
- administration.
- BYOD Deployment:
- Experience deploying and managing a Bring Your Own Device (BYOD)
- program for personal mobile phones (iOS/Android).
- Advanced Scripting:
- Ability to write and debug Bash and PowerShell
- scripts from scratch.
- Identity:
- Understanding of Okta or Azure AD (Entra ID) as it relates to device enrollment and SSO.
Education & Certifications
- Bachelor's degree in Computer Science, IT, or equivalent professional experience.
- Relevant certifications (e.g., Jamf 200/300, Microsoft MD-102, or AWS Certified Cloud Practitioner) are a plus.
