Help Desk Representative

Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints timely
• Knowing our products inside and out so that you can answer questions.
• Taking prompt action on customer query & the incidents as per standard process
• Keeping records of customer interactions, transactions, comments and complaints as per standard process
• Communicating and coordinating with colleagues as necessary.
• Ensure to follow all compliances related to work flow.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Role: Customer Success Associate

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

PG: Any Postgraduate