Healthcare Specialist

About Us

Ved Sanjeevani is a leading global Ayurveda Based Biotech company dedicated to bringing authentic Ayurveda into everyday life with a modern, consumer-friendly approach. With a mission to create impactful wellness solutions for today's consumers, we deliver premium, science-backed products, with our global leadership in nabhi science,including our Natural and Herbal Nabhi Oils and Hair Oils through a direct-to-consumer (D2C) model. Headquartered in Nagpur, we are rapidly scaling across India and expanding internationally, driven by a commitment to authenticity, quality, and innovation.

We are seeking a compassionate and proactive Health Consultant to support customers throughout their wellness journey. This role focuses on understanding customer concerns, offering appropriate Ayurvedic product recommendations, and ensuring an excellent end-to-end customer experience. The ideal candidate should have strong communication skills, a basic understanding of Ayurvedic or wellness practices, and the ability to build trust while delivering meaningful health guidance across multiple customer touchpoints.

• Provide personalized wellness consultations based on customer concerns, goals, and Ayurvedic principles.
• Recommend appropriate products from Ved Sanjeevani's range with clear usage guidance.
• Interact with customers across calls, WhatsApp, and email consultations.
• Maintain high levels of customer experience through empathetic and solution-oriented communication.

• Explain product benefits, ingredients, and usage instructions in simple, easy-to-understand language.
• Educate customers about healthy lifestyle practices that complement product use.
• Stay updated on product knowledge, new launches, and evolving wellness trends.

• Conduct follow-up interactions to track customer progress and product experience.
• Maintain detailed records of consultations, concerns, and improvements.
• Gather feedback to improve customer experience and product communication.

• Share consumer insights with marketing, product, and customer experience teams.
• Identify recurring customer concerns or patterns and report them proactively.
• Prepare weekly/monthly progress and performance reports.

• 14 years of experience in customer interaction roles.
• Experience in wellness, Ayurveda, healthcare, or roles such as Health Consultant, Ayurvedic Consultant, Wellness Advisor, Nutritionist, or related fields is preferred.
• Experience in D2C brands is an added advantage.

• Strong communication and active listening skills.
• Ability to simplify wellness concepts for consumers.
• Basic interest or knowledge in Ayurveda, wellness, or holistic living.

• Bachelor's or Masters degree in Pharmacy - BPharm, Mpharm, Ayurveda, Nutrition, Life Sciences, Health Sciences, or any related field.
• Certifications in Ayurveda, Yoga, Wellness, or Health Counseling are an added advantage.