Health Coach / Health Advisor

Company: GoodVeda Health Labs Pvt. Ltd.

Location: Noida

Department: Health & Wellness

Experience: 0–3 Years

Employment Type: Full-Time

GoodVeda is looking for a Health Coach / Health Advisor who can provide end-to-end health and wellness guidance to customers. The candidate will be responsible for understanding customers health concerns, guiding them on suitable wellness solutions, explaining product usage, and maintaining regular follow-ups throughout their wellness journey.

• Understand customers health concerns, requirements, lifestyle, and wellness goals.
• Provide personalized health and wellness guidance based on customer requirements and company-approved protocols.
• Guide customers regarding diet, lifestyle, wellness routines, and healthy habits.
• Explain the appropriate usage, dosage, course duration, precautions, and benefits of GoodVeda products as per approved guidelines.
• Assist customers in following their recommended wellness plans and routines.
• Conduct regular follow-ups to understand customer progress and address concerns.
• Handle customer queries related to health, wellness products, usage, and ongoing programs.
• Maintain accurate customer records, follow-up details, and interactions in the CRM.
• Build strong and long-term relationships with customers.
• Coordinate with the medical/clinical team whenever a customer's concern requires professional medical intervention.
• Contribute towards customer retention, satisfaction, and business targets.
• Ensure a professional, empathetic, and responsible approach while communicating with customers.

• Bachelor's degree in Nutrition, Dietetics, Ayurveda, Healthcare, Life Sciences, or a related field is preferred.
• 1–3 years of experience in health counselling, wellness, nutrition, healthcare, customer counselling, or a similar role.
• Strong communication skills in English and Hindi.
• Good knowledge of health, nutrition, lifestyle management, and wellness.
• Excellent counselling and customer-handling skills.
• Ability to understand customer concerns and explain solutions in a simple and clear manner.
• Strong follow-up and relationship management skills.
• Comfortable working with CRM and calling platforms.