Company: GoodVeda Health Labs Pvt. Ltd.

Location: Noida

Department: Health & Wellness

Experience: 0–3 Years

Employment Type: Full-Time

About the Role

GoodVeda is looking for a Health Coach / Health Advisor who can provide end-to-end health and wellness guidance to customers. The candidate will be responsible for understanding customers health concerns, guiding them on suitable wellness solutions, explaining product usage, and maintaining regular follow-ups throughout their wellness journey.

Key Responsibilities

Understand customers health concerns, requirements, lifestyle, and wellness goals.
Provide personalized health and wellness guidance based on customer requirements and company-approved protocols.
Guide customers regarding diet, lifestyle, wellness routines, and healthy habits.
Explain the appropriate usage, dosage, course duration, precautions, and benefits of GoodVeda products as per approved guidelines.
Assist customers in following their recommended wellness plans and routines.
Conduct regular follow-ups to understand customer progress and address concerns.
Handle customer queries related to health, wellness products, usage, and ongoing programs.
Maintain accurate customer records, follow-up details, and interactions in the CRM.
Build strong and long-term relationships with customers.
Coordinate with the medical/clinical team whenever a customer's concern requires professional medical intervention.
Contribute towards customer retention, satisfaction, and business targets.
Ensure a professional, empathetic, and responsible approach while communicating with customers.

Requirements

Bachelor's degree in Nutrition, Dietetics, Ayurveda, Healthcare, Life Sciences, or a related field is preferred.
1–3 years of experience in health counselling, wellness, nutrition, healthcare, customer counselling, or a similar role.
Strong communication skills in English and Hindi.
Good knowledge of health, nutrition, lifestyle management, and wellness.
Excellent counselling and customer-handling skills.
Ability to understand customer concerns and explain solutions in a simple and clear manner.
Strong follow-up and relationship management skills.
Comfortable working with CRM and calling platforms.