Head - Procurement, Services

Over the past 15 years, Medanta has created an unrivalled impact in delivering world class multi-specialty care for patients in India. We have hospitals in Gurgaon, Lucknow, Patna, Indore and Ranchi. In addition, we have clinics in Defence Colony (South Delhi), Cybercity & Subhash Chowk (Gurgaon), and at the Delhi Airport. Medanta is constantly growing and has also ventured in Retail vertical through Diagnostics (Laboratory Services) and Pharmacies. We also have also launched homecare services. We further plan to scale up existing facilities and expand into a few more geographical areas and also identify new avenues (Academics - Medical College) within the Healthcare eco-system. As we continue to scale and grow into new geographies, explore innovative methods of healthcare delivery, we are looking to hire exceptional talent to help us achieve our vision and grow in the process to achieve their professional aspiration.

The Head – Procurement, Services will be responsible for overseeing the procurement of all non-medical services including housekeeping, security, facility management, waste disposal, maintenance contracts, and other outsourced services across the group. The role requires a strong leader who can ensure cost-effective, timely, and compliant procurement while building sustainable vendor partnerships that align with organizational goals.

Key Responsibilities:

Strategic Sourcing & Procurement Management

• Develop and implement procurement strategies for services aligned with the organization's objectives.
• Identify and onboard high-quality service providers through effective sourcing strategies.
• Lead contract negotiations, renewals, and service level agreement (SLA) management.

Cost Optimization & Vendor Management

• Drive cost efficiencies and implement cost-saving initiatives without compromising service quality.
• Evaluate vendor performance regularly and enforce corrective actions when necessary.
• Build long-term, transparent relationships with strategic vendors and partners.

Compliance & Risk Management

• Ensure all procurement activities comply with legal and ethical standards.
• Mitigate procurement-related risks through robust policies, documentation, and auditing processes.
• Ensure adherence to all internal and external audit requirements.

Cross-functional Collaboration

• Work closely with Operations, Finance, Legal, Quality, and Facility teams to understand service requirements and align procurement efforts.
• Collaborate with internal stakeholders to improve demand forecasting and budgeting for service-related procurement.

People & Process Leadership

• Lead, mentor, and develop the procurement team for services.
• Establish standard operating procedures (SOPs), KPIs, and procurement dashboards for continuous improvement.

Qualifications & Skills:

• Bachelor's degree in Business Administration, Supply Chain, Engineering or related field; MBA or equivalent from Tier 1/2 college is preferred.
• 12+ years of experience in procurement with a focus on services, preferably in healthcare, hospitality, or facility-intensive industries.
• Strong understanding of GST is expected from the incumbent.
• Proven experience in contract management, strategic sourcing, and vendor negotiations.
• Strong knowledge of procurement systems, e-RFP platforms, and contract lifecycle management tools.
• Excellent leadership, interpersonal, and communication skills.
• Analytical mindset with a focus on data-driven decision-making.

Location: Gurgaon

Work Days: 6 Days from Office