Key Responsibilities:
Establishment of SOPs:
- Develop and implement Standard Operating Procedures (SOPs) covering food preparation, service standards, hygiene, and customer interactions.
- Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
- Conduct audits to ensure compliance with SOPs and identify opportunities for improvement.
Restaurant Management:
- Oversee day-to-day operations of all city restaurants, including staffing, inventory, and customer service.
- Monitor key performance indicators (KPIs) such as sales, profitability, and customer satisfaction, taking corrective actions when needed.
- Ensure adherence to health, safety, and hygiene standards across all locations.
Team Supervision and Training:
- Guide and support restaurant managers and staff, providing necessary resources and training.
- Conduct regular meetings and training sessions to communicate company goals, policies, and procedures.
- Promote a culture of accountability, teamwork, and continuous improvement.
Quality Assurance:
- Maintain the brand's reputation for quality and consistency by monitoring food quality, presentation, and overall guest experience.
- Address customer complaints and concerns professionally and promptly, striving to exceed expectations.
Financial Management:
- Collaborate with finance to develop and manage operational budgets for each restaurant.
- Monitor expenses and revenue to achieve or exceed profitability targets.
- Implement cost-saving measures without compromising quality or customer satisfaction.
Communication and Coordination:
- Act as the primary liaison between corporate headquarters and restaurant managers.
- Keep senior management informed about operational performance, challenges, and opportunities.
- Facilitate collaboration and knowledge sharing among restaurant managers.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or related field; Master's preferred.
- 15+ years of progressive experience in restaurant operations management with a proven track record.
- Strong leadership, decision-making, and team motivation skills.
- Excellent communication and interpersonal abilities.
- Solid understanding of restaurant financials and business metrics.
- Experience in developing SOPs and driving process improvements.
- Ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays.
