Our client is a premier partner of ServiceNow.
We are looking to hire a Lead/Head of ServiceNow Practice: Drive Strategic Transformation
Location - Jaipur/ Hyderabad / Noida
About the Role
We are seeking a visionary and results-driven Lead/Head of ServiceNow Practice to transform current ServiceNow capabilities into a fully structured, scalable, and market-leading practice. This is a highly strategic, executive-facing role responsible for defining the practice vision, implementing robust operational frameworks, driving measurable commercial growth, and cementing our position as a leader in the ServiceNow ecosystem.
If you thrive on building high-performing, profitable teams and establishing enterprise-wide governance, this is your platform.
Key Responsibilities & Impact
Practice Strategy & Design
- Establish the Vision: Define and communicate a clear, product-aligned vision for the ServiceNow Practice, moving from a capability-based model to structured, scalable verticals (e.g., ITSM, CSM, HRSD).
- Strategic Planning: Develop and execute a strategic roadmap (30-60-90 days and beyond) focused on measurable financial and operational outcomes.
Governance, Operations & Growth
- Implement Governance: Institute a unified governance framework to standardize delivery processes, quality assurance, and decision-making across all engagements.
- Drive Profitability: Manage practice budgets, report on ROI, and actively drive efficiency and profitable growth through strategic resource deployment.
- Commercial Alignment: Partner closely with Sales, Pre-sales, and Marketing to develop go-to-market strategies and support high-impact client engagements.
Talent & Capability Uplift
- Build the Team: Identify critical skill and resource gaps, and implement structured initiatives for hiring, training, and strategic team realignment.
- Foster Maturity: Centralize training and build formal career paths and upskilling programs to ensure continuous capability maturity and consistency across the practice.
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What You'll Bring
- Practice Leadership: Proven experience building, scaling, and leading a ServiceNow or equivalent enterprise platform practice from inception or transformation.
- Framework Expertise: Demonstrated success in developing and implementing operational frameworks, comprehensive governance models, and successful capability uplift programs.
- Business Acumen: Experience delivering measurable outcomes in performance improvement, revenue growth, and financial management (P&L experience preferred).
- Platform Mastery: Deep understanding of the ServiceNow platform capabilities, its market trends, and product verticals.
- Influence & Stakeholder Management: Strong leadership skills with the ability to influence and collaborate effectively across all levels of a global organization.
What We Offer
- Executive Backing: Direct executive sponsorship and organizational support to execute your comprehensive Practice vision.
- High Impact: A unique opportunity to establish a high-impact, market-leading ServiceNow Practice and shape the future of our digital service delivery.
- Resources: Access to strategic internal and external resources to support rapid growth and capability building.
Ready to lead a strategic transformation and build the next-generation ServiceNow Practice Apply now!
