Head of Service Delivery

Hiring: Head of Service Delivery | Gurugram | BPM

Are you tired of keeping the lights on for a massive corporationJoin Eximius Nexta boutique, BPM firm where we don't just run operations; we architect them.

We are a small team with a massive vision.As we scale our F&A core into Payroll, Supply Chain, and Automation, we need aDisciplined Operatorin Gurugram to serve as our On-Ground Authority

Eximius Next is a budding boutique BPM firm serving both large and SMEs clients across F&A (AP, AR, R2R), Payroll, and Supply Chain.

We're looking for astrong Service Delivery Leaderto own our operations engine.

This role is for aplayer-coachwho:

Owns SLA adherence end-to-end

Runs disciplined daily delivery routines

Handles client escalations before they reach leadership

Builds SOP libraries and automation use cases

Drives transparency through dashboards and metrics

If you have812 years in BPM/F&A, strong client governance experience, and a hands-on mindset we should talk.

What We Offer:

Performance-Based Compensation:Competitive salary with incentives and annual bonus linked to delivery and client outcomes.

Autonomy in a Lean Setup:Minimal bureaucracy, fast decisions, and real authority with clear accountability.

Growth & CXO Exposure:Strong leadership growth path with direct exposure to enterprise clients and CXO reviews.

To apply, please send your CV to[Confidential Information]with the subject line:Head of Service Delivery

In your email, please provide brief (2-3 sentence) answers to the following:

How do you ensure delivery discipline when senior leadership is not physically present in the office

Describe one SOP or automation use case you personally wrote in the last 12 months.

Tell us about a missed SLA and exactly how you recovered it.