This role is for one of the Zepcruit's clients.
About Us
We are a boutique real estate company representing only preferred builders specializing in lifestyle and premium projects. Our clients are discerning individuals who seek more than just a home they invest in an experience, a community, and a statement of lifestyle. We pride ourselves on creating a seamless and personalized journey for our clients, from the first interaction to the final handover and beyond.
Role Overview
The Client Experience Manager will lead our efforts to deliver a white-glove service experience for our High Net-Worth clients. This role goes beyond sales it is about relationship stewardship, trust-building, and ensuring every client feels valued and understood. You will be the bridge between clients, our sales team, and builder partners, ensuring a premium experience at every stage.
Key Responsibilities:
- Own and manage the end-to-end client journey from first meeting through purchase, documentation, possession, and after-sales support.
- Act as the trusted advisor for all clients, providing curated recommendations and tailored solutions.
- Coordinate with builder partners, legal advisors, financial institutions, and internal teams to ensure a smooth and transparent process.
- Anticipate client needs, resolve concerns proactively, and deliver a discreet, confidential, and seamless experience.
- Organize and host exclusive client engagement events, walkthroughs, and community-building initiatives.
- Maintain strong, long-term relationships with clients, positioning the agency as their go-to partner for premium real estate.
- Provide insights to leadership on client expectations, market sentiment, and opportunities for enhancing the luxury experience.
Desired Skills & Qualifications:
- 8+ years of proven experience in handling HNI clients in luxury real estate, wealth advisory, private banking, or premium hospitality.
- Exceptional communication, interpersonal, and presentation skills.
- High emotional intelligence with the ability to manage sophisticated client expectations.
- Strong understanding of real estate transaction processes (preferred, not mandatory).
- A polished, professional presence with the ability to build credibility and trust quickly.
- Discretion, integrity, and ability to handle confidential information.
- Adept at relationship management tools/CRM platforms.
Why Join Us:
- Represent exclusive projects from handpicked, premium builders.
- Be at the forefront of luxury real estate experiences, shaping the way clients interact with property investments.
- Work in a boutique setup where your role has high visibility and impact.
- Opportunities to grow into leadership positions as we expand our client engagement ecosystem.
Location: Punawale, Pune
Experience: Minimum 8 years in Client Servicing / Relationship Management
