About the Role
As the Sales Excellence Head at WorkIndia, you will serve as a critical driver of revenue targets and operational excellence across a high-impact telesales organization. Leading initiatives at the intersection of strategy, productivity, analytics, and governance, you will shape and execute a robust sales blueprint that fosters growth, operational scale, and data-driven decision making. Your role will empower frontline teams, drive agent productivity, and promote rigorous process and technology adoption to achieve ambitious business outcomes.
What You Will Be Doing
- Designing and refining the sales-execution blueprint for a 350-member telesales team to deliver annual revenue goals.
- Partnering cross-functionally with Product, Marketing, and Finance to enable high-impact price/offer testing, collateral deployment, and conversion optimization.
- Establishing and leading governance rhythms (weekly/monthly reviews) that translate performance insights into company-level action.
- Mapping and optimizing each step in the lead-to-close journey, including process automation, QA, dialer logic, and call hygiene.
- Enabling manager and frontline productivity through quota/incentive design, capability-building, certification, and coaching.
- Deploying and enhancing dashboards and analytics to track conversion, pipeline health, and productivity metrics with actionable insights.
- Using advanced analytics (CRM, financial, cohort, and funnel) to diagnose conversion bottlenecks and recommend corrective actions.
- Benchmarking internal and market standards, and embedding best practices across inside-sales and revenue operations.
What You Will Need
- 810 years experience in Sales Ops/Excellence, leading >300 seat inside-sales organizations (marketplace, SaaS, or classifieds preferred).
- Proven record of driving >20% YOY productivity gains in previous roles.
- Deep proficiency with enterprise CRM, dialer systems, BI dashboards, and incentive management platforms.
- Expertise in sales process/SOP design, dashboard creation, quota/incentive planning, and coaching diverse sales teams.
- Advanced analytical skills, with strong ability to interpret trends, track KPIs, and operationalize data-driven actions.
- Effective cross-functional influencing, executive communication, and front-line coaching abilities.
