Head of Retail Sales

Key Responsibilities:

1. Operational Excellence & Standardization: o Implement operational processes for consistency across franchises. o Partner with retail operations to create and enforce SOPs. o Work with HR and training teams to ensure store staff are well-trained.

2. Revenue Growth & Profitability: o Set and monitor sales targets for franchises, providing strategic guidance. o Work with merchandising teams on pricing, promotions, and strategies to optimize profitability. o Regularly review franchisee P&Ls and take corrective action when necessary.

3. Franchisee Relationship Management: o Serve as the main contact for franchisee-related issues. o Build strong relationships to foster loyalty and resolve any challenges. o Gather feedback to improve the franchise model and processes. o Key Metrics: Sales growth rate per franchise. Profit margin per franchise. o

4. Brand Consistency & Compliance: o Ensure brand integrity and image are maintained across all franchise locations. o Conduct regular audits for compliance with brand standards, merchandising, and marketing strategies. o Align franchisees with national campaigns and promotions.

5. Sales & Revenue Management: Drive sales initiatives to meet monthly and annual revenue targets. Monitor performance metrics (KPIs) and ensure effective management of store profitability.

Key Metrics: Customer Experience Consistency: Across franchise locations. Sales Growth & Profit Margins: Regular monitoring of financial performance. Franchisee Satisfaction & Retention Rates: Ensuring strong relationships. Brand Compliance: Regular audits for brand consistency. Critical Competencies: Strategic Thinking & Market Insight: To expand the franchise network and understand market dynamics. Operational Excellence & Process Management: Ensuring streamlined operations across locations. Relationship Building & Stakeholder Management: Strong interpersonal skills to foster franchisee loyalty. Financial Acumen: Managing profitability and financial health.