Deputy Manager

Key Responsibilities:

• Manage the day-to-day activities and overall operations of the franchise location
• Achieve daily, weekly, and monthly sales targets as assigned by the Branch Manager
• Ensure Pre-Counseling Preparedness (PCP) to deliver consistent service quality
• Maintain professional grooming standards as outlined in the SOP manual
• Follow all enquiry management and booking processes as per company SOP
• Handle customer enquiries through multiple channels – walk-ins, phone calls, emails, city PSAs, and travel agents
• Provide customers with accurate product information, pricing, and support for informed decision-making
• Build and maintain strong relationships with city PSAs and travel agents for continued business generation
• Ensure query turnaround time is met according to SOP standards
• Conduct telesales follow-ups to drive sales closures and bookings
• Coordinate with the service/delivery team to ensure a seamless post-sale process
• Maintain Customer Satisfaction levels at a minimum of 95% throughout the customer journey
• Ensure strict adherence to company policies, procedures, and systems

Candidate Profile:

• Strong customer service and sales orientation
• Excellent verbal communication and interpersonal skills
• Ability to handle multiple enquiries and follow up efficiently
• Proactive attitude and results-driven mindset
• Familiarity with SOP-based operations and structured reporting