Responsible for EBO/LFS/SIS Business
1) Meeting financial and service targets.
2) Responsibility of
a) achievement of EBO, LFS(Large format Store) and SIS targets
b) Sales team of the EBOs, LFS & SIS Stores
c) Sales staff and store productivity
d) Customer service
e) VM implementation
f) Working relationship with LFS partners and EBO property owners
Duties and Responsibilities
- Responsible for maintaining all financial parameters within the department
- Maintaining KPI's of the channel and team members
- Optimizing Sales vs stock levels within the respective channel
- Preparing and presenting Weekly/SP sales reports by channel.
Customer Service
- Responsibility for creating an enjoyable customer experience which exceeds customary standards and service levels
- Identify and implement improved service practices and procedures
- Maintain accurate customer data information
- Maintain an overall 100% client satisfaction rating for all team members
Channel Marketing (Both EBOs and LFS)
- Responsible for development of annual promotion calendar for both EBOs and LFS
- Responsible for coordinating with Marketing team to initiate and implement promotions and events
- Assist with the development of marketing collateral to support promotions
Team Management
- Create/Modify team structure both for managerial and sales staff(store level)
- Responsible for maintaining budgeted staff strength at all levels of the channel
- Establish KPIs of each level and evaluate performances against them
- Plan and monitor incentive and other development/training programs for new joiners and potential team members
- Implementation and monitoring of SOPs, reporting of subordinates and expenses of both stores and individuals
Store Display
- Co-ordinate development of VM plans for both EBO and LFS
- Ensure implementation of VM plans in both EBO and LFS
- Implementation of SOP's of EBO's
Other areas
- Coordinate with merchandise team on stock requirements
- Coordinate with LFS partners on POS
- Coordinate with merchandise team for merchandise requirement for new stores (all formats)
- Maintain relationship with SM and Territory Concept Managers of LFS partners
Work Experience: 10 to 20 years with at least 3-5 years at same level
Industry: Soft furnishing/ Clothing industry/ Retail
Reporting To: Directors
Compensations: 30 lacs per annum. Higher Package can be considered based on the candidate's capabilities.
