JOB SUMMARY
We are seeking a seasoned professional to lead our Project Management and Client Engagement function across our software, geospatial data, and GIS services deliveries. This individual will be the single point of coordination between internal delivery teams and external clients ensuring smooth execution, clear communication, and high customer satisfaction.
JOB DUTIES & RESPONSIBILITY
1. Project Management Leadership
- Lead project planning, tracking, and execution across multiple workstreams: software, GIS services, and data delivery
- Manage resource alignment, risk mitigation, and milestone tracking
- Define and enforce standard project delivery methodologies, templates, and reviews
2. Customer Interface & Engagement
- Act as the primary point of contact for clients for all delivery-related matters
- Own customer onboarding, status communication, and issue resolution
- Drive QBRs (Quarterly Business Reviews), dashboards, and health check reporting
3. Internal Coordination
- Work closely with Software, Data, GIS, and Support teams to align timelines, dependencies, and deliverables
- Manage scope creep, change requests, and prioritization in coordination with product and engineering heads
4. Support Oversight
- Manage and coordinate with L1 and L2 support teams to ensure SLA compliance and client satisfaction
- Review support ticket metrics, escalations, and response time trends
5. Governance & Process Maturity
- Establish a Project Management Office (PMO) structure for improved project governance
- Define standard operating procedures, project health scoring, and client delivery checklists
QUALIFICATION & SKILL-SET
- 12+ years of experience in project/program management roles across tech or GIS domains
- Proven experience handling multi-disciplinary delivery teams and enterprise clients
- Strong understanding of software development life cycle (SDLC), Agile/Scrum, and service delivery models
- Excellent client handling, negotiation, and communication skills
- PMP / Prince2 / Agile certifications preferred
- Experience working with GIS platforms (e.g., google maps, Networkaccess, QGIS), software delivery
- tools (Jira, Confluence), and service desk platforms (e.g., Freshdesk, ServiceNow) is a plus SOFT SKILLS
- Strategic thinker with operational discipline
- Ability to lead without direct authority (matrix management)
- Calm under pressure, with a bias toward resolution and execution
